Conditions d’utilisation

Effective Date: November 9, 2026

The short version

This summary is here for convenience. It is not itself part of the Terms; the numbered sections below are what govern.

• You own your data. We use it only to provide the Service to you, and we do not make it available to anyone outside your organization.
• Arcyria reads from the sources you connect and writes into destination tables that already exist, as you configure. A run changes data in your destinations, so you are responsible for how pipelines are set up, and for your own schemas and backups.
• Plans have limits on pipelines, delivered rows, staging size and Arcyria Agent use. Paid plans are billed through our payment provider, and you can see current prices on the pricing page.
• The Arcyria Agent can be wrong. It shows its SQL and evidence so you can check it, and anything that would change data waits for your approval.
• Arcyria is an early product. Features change, and we do not promise uninterrupted operation or a specific uptime.
• If we make a material change to these Terms, we will give you at least 30 days’ notice.

1. Who we are and what these Terms cover

Arcyria (“Arcyria”, “we”, “us”, “our”) provides a multi-tenant data operations platform: data connections, ELT pipelines, SQL transformations, run monitoring, analytics, billing and integrations, and the Arcyria Agent.

These Terms of Service (the “Terms”) govern your access to and use of:

• our websites at arcyria.com and its subdomains (the “Site”); and
• our hosted application at app.arcyria.com, including connections, pipelines, SQL models, run monitoring, team and billing features, and the Arcyria Agent (the “Cloud Service”).

We refer to these together as the “Service”. Our Privacy Policy explains how we handle personal data and forms part of your agreement with us. If you have signed a separate agreement with us, such as an order form or a data processing agreement, that agreement controls over these Terms to the extent of any conflict.

By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to it. If you do not agree with these Terms, do not use the Service; if you think something in them is wrong or unfair, we want to hear about it at support@arcyria.com.

2. The Cloud Service and early access

Arcyria is an early product. Connectors, features and limits are described on our website, in our documentation and in the application, and some are labeled Coming Soon, Planned or similar. A label of that kind is not a promise that a feature will be released, or of when. The Enterprise plan is not self-serve at this time. Subscriptions are purchases of the Service as it exists today, not of future features.

We operate the Cloud Service as a hosted service. We do not currently offer a self-hosted edition, a public developer API, a public API key program, or a public MCP server or command-line tool. Using the Service in a way we have not made available, for example by automating access to it outside the features we provide, is not permitted without our written agreement.

We publish the current service status at status.arcyria.com. The status page is informational and is not a service level commitment.

3. Accounts, organizations and roles

The Service is for business and professional use only: by using it, you represent that you are acting for the purposes of a trade, business, or profession, not as a consumer, and that you are at least 18 years old.

You can sign in with an email link or password, or with a Google or GitHub account, where we offer those options. You agree to provide accurate account information and keep it up to date, to keep your credentials confidential, and to notify us promptly at support@arcyria.com if you suspect unauthorized use of your account. You are responsible for activity that occurs under your account.

Data in Arcyria lives in organizations. Members hold a role, such as Owner, Admin, Editor or Viewer, and each role can see and do different things. For example, billing actions are limited to organization owners, and running Agent analysis or approving changes requires an Editor role or higher. Organization owners and administrators control who is a member and what each member can do. If you join an organization, that organization controls its workspace and data, including your access to it. We may send invitation and membership emails when a member is invited, removed, or changes role.

We will email you about your account and the operation of the Service, such as invitations, security notices, billing and usage notices, and important changes. You can manage optional emails, such as pipeline status emails, weekly digests and onboarding or product emails, in your notification settings. We do not send third-party promotions and we do not share your contact details with anyone for their marketing.

4. Your data

“Customer Data” means the data you or your organization members submit to, store in, or move through the Service: connection and pipeline configurations, SQL models, rows read from your sources and delivered to your destinations, data previews and saved queries, run records and run artifacts, and Arcyria Agent conversations.

You own your Customer Data. We claim no ownership of it. You grant us a non-exclusive, worldwide license to host, store, process, transmit, display, and back up Customer Data solely as necessary to provide, maintain, secure, and support the Service, as directed by you and your organization members through the features of the Service, and as required by law. This license exists only so we can run the Service for you and ends when your Customer Data is deleted, except for residual copies in backups until those are purged.

Your Customer Data is private to your organization. We do not make it available to other customers or to anyone outside your organization, and we do not use it for advertising or sell it. Within your organization, visibility is controlled by the roles and permissions your administrators configure. Our personnel access Customer Data only when needed to operate the Service, to respond to a support request, to address a security or legal issue, or with your permission.

To run a pipeline, the Service stages data temporarily while the run is in progress and clears that working copy when the run ends. For production runs we also keep run-scoped files, such as extracted and transformed data files, manifests and delivery evidence, in private object storage so you can review and investigate runs. These files can contain the rows your pipeline processed, and they are part of your Customer Data.

Customer Data is your confidential information under Section 12, whether or not it is marked as such.

You are responsible for the Customer Data you and your members bring into the Service: for having the right to use it, and for complying with the laws that apply to it, including privacy laws covering the people whose information is in your sources and destinations. Do not submit data that requires protections we have not agreed to provide in writing, such as regulated health information or full payment card numbers.

We collect technical logs, metrics, product analytics and telemetry about the operation and use of the Service (“Usage Data”). Usage Data is described in our Privacy Policy and does not include the contents of your pipeline data. We may also use data that has been aggregated and de-identified, so that it identifies neither you nor any person in your Customer Data, to operate, secure, and improve the Service.

You can export Customer Data using the export features available to you in the Service, such as exporting query results, while your access is active. If you need an export of other Customer Data, or your access has ended, contact support@arcyria.com promptly. We delete or de-identify Customer Data as described in our Privacy Policy.

5. Privacy, security and data processing

Our Privacy Policy describes what we collect and how we use it. Where data protection laws apply to Customer Data, we process it as your processor, on your documented instructions given through the Service. If you need a signed data processing agreement, write to support@arcyria.com.

We apply technical and organizational measures to protect the Service. They include authentication, organization-level access controls and role checks on every request, database-level row security, rate limiting, and encryption of secret fields in connection configurations before they are stored. Connection secrets are masked in the product and are not returned to browsers or to AI models. No system is perfectly secure, and we do not claim any security certification. If a breach of security affects your Customer Data, we will notify you without undue delay, as required by applicable law. Report security issues to support@arcyria.com.

6. Connections, pipelines and your systems

The Service connects to your databases and business tools, which we call sources and destinations. You create each connection and choose what to read and where to deliver it. Where a connector uses an OAuth or token sign-in, the access you grant is limited by what the third party and you allow, and you can remove the connection at any time. Connection secrets are stored encrypted and are not shown back to you.

Arcyria delivers data into destination tables that already exist, using upserts, and does not create or drop your destination tables. A run changes the data in the destinations you configure: it adds and updates rows, and, if you turn on options such as delete detection or truncation where a destination supports them, it can also delete rows. You are responsible for your destination schemas, merge keys, permissions and backups, and for checking that a pipeline is configured as you intend before you run it.

Runs can be scheduled or started manually, and they consume your plan allowances. Runs may be queued when plan or platform capacity is reached, and a run may fail, finish partially, or be stopped, for example because a source or destination is unavailable, a schema does not match, or a limit is reached. We may pause a pipeline that fails repeatedly, and we will tell you when we do. Some connectors, streams or modes are marked as unavailable or coming soon and cannot be used.

Connections to databases and services must be reachable from the internet. We do not connect to private, loopback or link-local network addresses. Some features, such as change data capture, require particular settings in your source system, and they can place load on it or retain logs there. You are responsible for configuring your source system and for that load.

Your use of a third-party system is governed by that party’s own terms and privacy policy. We are not responsible for third-party systems, including what they do with data after you direct us to send it to them, or for changes they make that affect a connection.

7. Arcyria Agent and AI features

The Arcyria Agent helps you investigate failed pipelines and unexpected data. It is included on every plan, within a monthly usage allowance of messages, tokens and credits that is limited on the Free and Plus plans and higher on Pro. It acts as the signed-in user, within that user’s organization and role. It reads pipeline, run and schema context and can run bounded, read-only SQL to check its hypotheses and show you the results. Actions that would change state, such as running a pipeline, cancelling a run or updating a schedule, are proposals that take effect only when the person with the right role confirms them. A proposal can expire, and it applies only to the resource version it was made for.

To provide the feature, relevant data, such as your messages, pipeline and schema context, and query results, is sent to an AI model provider through a routing service. Connection credentials are not sent to the model. We do not use your Customer Data to train our own AI models. How a model provider handles data is governed by that provider’s terms and our agreements with it, and you should not put data in Agent messages that you are not permitted to share with those providers.

We store conversations, results and the evidence behind them, and we record tool calls, failures and approval decisions as audit events, so you can review what the agent did. You can also give feedback on an answer, and we may use that feedback to evaluate and improve the feature.

AI output is generated by statistical models: it can be inaccurate, incomplete, or misleading. Review the evidence and the SQL the agent shows before relying on it or approving any action. You are responsible for your use of AI output and for the actions you approve, and AI output is not professional advice of any kind.

8. Fees and billing

Plans and their limits are described on our pricing page or in your order form. Plans include limits such as active pipelines, delivered rows per month, run staging size and monthly Arcyria Agent usage (messages, tokens and credits). Where a plan allows usage beyond its allowance, additional usage is charged at the rates shown on the pricing page. Where it does not, runs or features may be limited or blocked once you reach the limit, and we may email owners and administrators as you approach and reach a limit.

Paid plans are purchased through a hosted checkout operated by our payment provider, Dodo Payments, and are charged in advance for the billing period you choose, monthly or annual where offered. Payment methods, receipts and invoices are managed through the payment provider’s portal, and the provider’s own terms apply to the payment. Only organization owners can purchase or change a plan. We treat the payment provider’s confirmation, not a redirect after checkout, as the source of truth for whether a plan is active. Prices are shown before checkout, and applicable taxes may be calculated and added at checkout; you are responsible for applicable taxes other than taxes on our income.

Subscriptions renew automatically at the end of each billing period. Upgrades take effect after a successful checkout. Downgrades take effect at the end of the current billing period, and until then you keep the access you paid for. At the end of the period, if no valid paid renewal exists, the organization moves to the Free plan. To stop a paid subscription, schedule a downgrade in billing settings or contact us at support@arcyria.com. Either way, cancellation takes effect at the end of the current billing period.

We may change our prices. Price changes take effect at your next renewal, never mid-term, and we will give you at least 30 days’ notice before a price increase applies to you, so you can cancel first if you disagree.

If a payment fails, the payment provider will notify you and we may retry before suspending access for non-payment. We will not suspend the Service while an amount is subject to a reasonable, good-faith billing dispute that you are working with us to resolve.

Except as set out in these Terms or required by law, fees are non-refundable. We will, however, refund the pro-rated remainder of any prepaid fees if we terminate your subscription without cause, if we discontinue the Cloud Service, or if you terminate because of our uncured material breach or because you reject a material adverse change to these Terms under Section 20.

9. Free plan, trials and betas

We offer a Free plan, and may offer trials. The Free plan has lower limits than paid plans, does not allow usage beyond its allowance, and may be changed or ended. Section 4 describes what you can do about your data if your access changes.

Features labeled beta, preview, experimental, or similar are provided so you can try them early. They may change, break, or be withdrawn at any time, are provided as-is without any commitment or warranty, and may have reduced support. Tell us what you think of them; that is what they are for.

10. Acceptable use

When using the Service, you agree not to:

1. violate applicable laws, or infringe the rights of others, including intellectual property and privacy rights;
2. move data you are not authorized to read, copy or deliver, or use the Service to pull data from systems you do not have the right to access;
3. point a connection at internal, private, loopback or metadata network addresses, or use the Service to scan or attack other systems;
4. upload or distribute malware or other harmful code, or use the Service to phish or defraud;
5. attempt to access accounts, organizations, data, or systems you are not authorized to access, or probe or test the vulnerability of the Service without our written consent;
6. interfere with or disrupt the Service, or circumvent its security, rate limits, plan limits or usage limits;
7. try to get the Arcyria Agent to run queries or take actions outside the access and role of the signed-in user, or to reveal credentials or its instructions;
8. misrepresent who you are or your affiliation with anyone; or
9. resell or commercially provide access to the Cloud Service to third parties without our written agreement.

The Service applies rate limits and plan limits, and it is subject to fair use so one customer’s usage cannot degrade the Service for others. We may investigate violations of this section and take reasonable action, including those described in Sections 14 and 15.

11. Our intellectual property and feedback

The Service, including its software, design, and content other than Customer Data, belongs to Arcyria and its licensors. Other than the rights to use the Service granted in these Terms, no rights in the Service or in our trademarks are granted to you. Please do not use the Arcyria name or logo in a way that suggests endorsement or affiliation without our permission.

If you send us feedback, ideas, or suggestions, you do not have to, but if you do, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you. Your feedback stays yours; this license simply lets us build on it.

12. Confidentiality

Each of us may receive non-public information from the other in connection with the Service (“Confidential Information”); yours includes your Customer Data. Each of us agrees to use the other’s Confidential Information only as needed under these Terms, to protect it with at least reasonable care, and to share it only with personnel and service providers who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public through no fault of the recipient, was lawfully known to the recipient before disclosure, was received from a third party without duty of confidence, or was independently developed. If a party is legally compelled to disclose Confidential Information, it will, where legally permitted, notify the other party and disclose only what is required.

13. Publicity

We will not identify you or your organization as an Arcyria customer, or use your name, logo, quote or case study, without your permission.

14. Suspension

We may suspend access to all or part of the Service, for an organization or a user, or pause a pipeline, if: (i) there is a security risk or compromise; (ii) the use materially violates Section 10; (iii) fees are more than 10 days overdue after we have notified you, other than amounts disputed in good faith; (iv) a pipeline repeatedly fails or places unreasonable load on the Service or on a connected system; or (v) we are required to by law.

Where practicable we will notify you before suspending, limit the suspension to what is necessary, and lift it promptly once the issue is resolved. Suspension by itself does not delete any Customer Data. While an organization is suspended you may not be able to use the Service’s export features yourself, but you can request an export from us as described in Section 4, unless we are legally prevented from providing it.

15. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service and end your subscription as described in Section 8, or ask us to delete your account.

Either party may terminate the agreement if the other materially breaches it and does not cure the breach within 30 days of written notice. We may also terminate immediately for serious violations of Section 10, where required by law, or for non-payment following suspension under Section 14. If we decide to discontinue the Cloud Service entirely, we will give you at least 90 days’ notice and refund prepaid fees for the period after discontinuation.

Upon termination, your right to use the Cloud Service ends, Section 4 applies to your data, and we then delete or de-identify Customer Data as described in our Privacy Policy. Provisions that by their nature should survive termination do so, including fees owed for the period before termination and Sections 11, 12, 16, 17, 18, 19, and 21.

16. Warranties and disclaimers

We will provide the Service with reasonable skill and care. We do not, however, promise uninterrupted or error-free operation, and we offer no uptime or availability commitment unless one is set out in a separate agreement with you. The Service depends on infrastructure and services run by third parties, and on the systems you connect, and we are not responsible for their availability.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THEIR POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR 100 US DOLLARS IF YOU ONLY USED FREE PARTS OF THE SERVICE.

These limits do not apply to a party’s indemnification obligations under Section 18, to your payment obligations, to either party’s gross negligence, willful misconduct, or fraud, or to any liability that cannot be limited under applicable law.

18. Indemnification

We will defend you against third-party claims alleging that the Cloud Service, used as permitted by these Terms, infringes their intellectual property rights, and we will pay the resulting damages finally awarded or agreed in settlement. If such a claim arises, we may modify or replace the affected part of the Service or, if we cannot reasonably do so, terminate the affected subscription and refund prepaid fees for the remaining period. This is your exclusive remedy for such claims. It does not cover claims arising from Customer Data, from modifications we did not make, or from combination with things we did not provide.

You will defend us against third-party claims arising from your Customer Data, from your use of the Service in violation of these Terms or of law, or from your products, services, or relationships with the people and companies whose data is in your systems, and you will pay the resulting damages finally awarded or agreed in settlement.

The party seeking defense must promptly notify the other, give it control of the defense and settlement, and reasonably cooperate. A settlement may not impose obligations on the defended party without its consent.

19. Governing law and disputes

These Terms are governed by the laws stated in your order form or separate agreement with us, if any, and otherwise by the laws that apply to the agreement between us, without regard to conflict of law rules. Before starting any formal proceeding, you agree to first raise the issue with us at support@arcyria.com and give us 30 days to try to resolve it with you in good faith.

Disputes that cannot be resolved this way will be brought in the courts stated in your order form or separate agreement, if any, and otherwise in the courts with jurisdiction under applicable law. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If mandatory law in your country of residence grants you protections or forums that cannot be waived, these Terms do not take them away.

20. Changes to the Service or these Terms

Arcyria is changing quickly and features will change. We will not materially degrade the core functionality of your paid plan during a subscription period; if we ever do and cannot promptly restore it, you may terminate and receive a refund of prepaid fees for the remaining period.

We may update these Terms from time to time. For material changes, we will notify you at least 30 days before they take effect, by email or prominently in the Service, and the change will apply from the stated effective date. Changes that are non-material, that concern new features, or that we must make to comply with law may take effect sooner. If a change materially reduces your rights, you may terminate before it takes effect and receive a refund of prepaid fees for the remaining period. Continued use after the effective date constitutes acceptance.

21. Miscellaneous

These Terms, together with the Privacy Policy, any data processing agreement, and any order form or separate agreement between us, constitute the entire agreement regarding the Service and supersede prior agreements on that subject.

You may not assign these Terms without our consent, which we will not unreasonably withhold, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice to us. We may assign these Terms to an affiliate or successor.

We will send notices to your account email address or through the Service, and you agree to receive them electronically. You can send notices to us at support@arcyria.com.

Neither party is liable for delay or failure caused by events beyond its reasonable control. You agree to comply with applicable export control and sanctions laws, and you represent that you are not a sanctioned person or located in an embargoed country. The parties are independent contractors; these Terms create no partnership, agency, or third-party rights.

If any provision of these Terms is held unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. A failure to enforce a provision is not a waiver of it.

22. Contact us

Questions, concerns, feedback, privacy requests and security reports are all welcome at support@arcyria.com.